| |
This document is a legally binding, contractual
agreement between the “Buyer/Customer” and Monster
Transmission & Performance.
GOODS
DAMAGED IN SHIPPING
All shipments are insured; therefore claims for damage
must be made with the freight company. Do not return the
merchandise to Monster Transmission & Performance unless
prior arrangements have been made. Products returned
freight collect will be refused and returned at
customer’s expense.
SUMMARY OF TERMS & LIMITED WARRANTY
Due to
the unusual stress placed on high-performance parts and
because we have no control of how they are installed,
used, maintained or modified outside of our own design
and construction. Monster Transmission & Performance
warrants that all of its products are free from defects
in material and workmanship, for a period of 30 days
including transmissions that were purchased without a
torque converter and/or a period of 90 days for SS Mega
Monster, Mega Monster, Monster Minion & Custom Built
Transmissions that were purchased with a torque
converter, Extended 1 year for Monster Minion & Mega
Monster Transmissions purchased with a torque converter
and paid the current additional extended warranty cost.
The warranty period begins from the date of purchase, NO
EXCEPTIONS! We recommend that you keep your invoice or
receipt because proof of purchase date is required. This
limited warranty shall only cover the original
purchaser. This warranty shall not be extended to any
other person or transferee. This warranty only covers
the product(s) purchased.
If a
product is determined or believed to be not as described
or defective in any way, the terms & conditions of this
agreement still apply. There are no refunds; you
understand that under no circumstances can a refund or a
credit card chargeback be
issued. Chargebacks of any nature arising from a
complaint or dispute lodged by the BUYER to his/her
credit card company shall be deemed as a violation of
this agreement. Where such chargebacks occur, the BUYER
further agrees to indemnify Monster Transmission &
Performance and shall be fully responsible for any fees
associated with said chargebacks. All chargebacks and
related fees shall be paid in full within 10 days notice
to Monster Transmission & Performance. Failure to pay
Monster Transmission & Performance the full amount due
by these transactions shall constitute a violation of
this contractual agreement and shall force the BUYER to
incur any and all associated costs that secure Monster
Transmission & Performance’s unhampered payment of said
charges. These charges include, but are not limited to
legal costs, credit card fees, and bank charges. You
further agree to allow Monster Transmission &
Performance to charge your credit card any and all costs
associated with the collection of said costs. A signed warranty slip must be returned to
Monster Transmission & Performance before any warranty
service will be provided. This Limited Warranty and
Terms & Conditions of Sale are subject to the laws of
Florida. Any action brought or held on the basis of this
Limited Warranty and/or Terms & Conditions of Sale will
be brought and held in the courts located in Hernando
County, Florida. The customer assumes any and all legal
fees, including attorney costs for both parties, if the
customer is determined to be guilty in the court of law.
WARRANTY DOES NOT COVER ANY OF THE FOLLOWING:
Any
and all shipping costs, including freight damage claims.
Rental cars, loss of work, any labor costs,
removal/reinstall fees, towing costs, inspection fees
and any other incidental costs or damages which may be
associated with product failure. Any product that has
been physically altered, improperly installed or
maintained. Any product used in an improper application,
abused or not used in connection with the proper parts.
Any product that is defective due to accident, neglect
or unauthorized repair. Any product where proper cooling
and/or fluid levels have not been maintained. Any
product that contains broken parts or external damage.
There is no implied warranty of merchantability or
fitness for a particular purpose.
Monster Transmission & Performance’ obligation under
this warranty is limited to the repair or replacement of
its products by a Monster Transmission & Performance
facility. There are no warranties that extend beyond the
description on the face of this warranty. This warranty
is subject to the following: rebuilding of transmissions
will be limited to replacement of all friction
materials, gaskets and seals. There will be an
additional charge for parts that are damaged as a result
of items not covered by this warranty.
WARRANTY IS VOID IF THESE REQUIREMENTS ARE NOT MET
Transmission cooler lines must be flushed to avoid using
old oil or metal shavings from previous transmission.
High-performance and towing applications must install an
auxiliary transmission oil cooler. TV Cable (for
transmissions that have one) must be adjusted properly
for adequate function of the transmission. All
transmissions must be installed, adjusted and maintained
by an experienced certified transmission technician.
Transmission oil and gear oil must be filled prior to
installation. Any and all repairs or tampering made to a
product by the customer or an agent acting on behalf of
the customer without prior written authorization by a
Monster Transmission & Performance representative will
void this warranty.
PRODUCT EXCHANGE
If a
product does not remain operational for the full
warranty period then upon return of the defective
product shipping pre-paid to Monster Transmission &
Performance by the original purchaser, Monster
Transmission & Performance will provide a product
exchange. If a product is incorrectly ordered or you
have received an incorrect product, it is the sole
responsibility of the purchaser to return the product
for an exchange. The original purchaser is responsible
for all shipping costs. Monster Transmission &
Performance reserves the right to inspect defective
products before an exchange is made.
MERCHANDISE RETURNS
All
returns are subject to a 25% restocking fee. Special
orders, special order deposits and down payments are
not refundable. A warranty form (packaged with each
product) must be signed and returned within 30 days
from the original date of purchase for the warranty to
be valid. No returns or adjustments to billing after
30 days on any products. There are absolutely no
refunds, only product exchange will be offered for any
and all returns. In order to provide better customer
service, we require prior approval before a customer
returns merchandise for warranty or for other reasons.
To obtain a Return Material Authorization (RMA)
number, please log-on to the Monster Transmission &
Performance website and fill out a
Support Ticket. All merchandise returned should be
sent freight prepaid and insured, and delivered to the
following address: Attn: Returns Department, 13743 Linden Dr., Spring Hill, FL,
34609. Monster Transmission & Performance is not
liable for any taxes or duties associated with
international shipments. Items returned for credit
within the 30 days of original purchase date must be
in perfect, un-used condition. Orders cancelled prior
to shipping are subject to a 10% restocking fee.
|
|